How Can Client Expectations Be Managed?

How Can Client Expectations Be Managed?

Because unmet Client expectations frequently result in professional liability claims, client expectations must be managed. From the Consultant’s first contact with the Client, expectations on the part of both parties are being created.  The Client is forming an...

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Expectation Management

Expectation Management

Contracting for professional services is a formalized and documented process of expectation management. The ultimate goal of contracting for professional services should be that when the project is completed, the client and consultant look at each other and say, “Yes,...

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About the Author

JOHN M. LOWE, JR., P.E.

I help design professionals to minimize potential business risk that may arise from their contracts for services.

I do this through training and by reviewing contracts prepared by others that have been offered to them.