General Terms and Conditions, frequently referred to as “Boilerplate,” defines how the Client and Consultant will relate to each other in a business relationship without regard to a specific project. The following is a critical “Boilerplate” item that if not clearly and equitably stated will likely result in misunderstandings and confrontational situations:
Electronic Communications – Much of the communications between the Client and Consultant during the design and construction will be accomplished through electronic communications such as telephone, e-mail, and Fax. The authority of electronic communications, such as e-mail, should be clearly defined in the contract. Documentation of telephone conversations is absolutely essential. Electronic communications from the Client that result in changes to the contract scope, schedule, or budget must be followed up with a written contract amendment that addresses the change and is signed by both parties.